Refund Policy

Last updated: November 2, 2026

This policy explains refund eligibility and how to request a refund for a paid VEILVM subscription. Paddle acts as the Merchant of Record and processes payments.

1. Initial purchase

You may request a full refund within 14 days of your first purchase of a paid subscription. Email support@ldvmp.com within 14 days of purchase and include your Paddle order number and account email so we can verify the transaction.

2. Renewals

• Monthly renewals: Monthly renewal charges are non-refundable. You may cancel at any time to prevent renewal for the next billing period. Cancellation does not make an already charged monthly renewal refundable.
• Annual renewals: You may request a full refund within 14 days after an annual renewal. Send the request within 14 days of the renewal date.

3. How to request and receive a refund

Email support@ldvmp.com with your order number and the email address on your account. You can find the Paddle order number on the receipt or payment confirmation email from Paddle. Approved refunds are issued by Paddle to the original payment method. The time for funds to appear may vary by payment provider.

4. Exclusions

Refund eligibility may not be used to arbitrage repeated refunds. We may deny a request where an account has made repeated refund requests to avoid ordinary payment, or was suspended or banned for violating the Terms of Service. Nothing in this policy limits rights that cannot be excluded under applicable law.

5. Canceling a subscription

You may cancel Pro at any time through the Paddle subscription management option to prevent renewal for the next billing period. Cancellation and a refund are separate actions; cancellation does not automatically refund subscription fees already paid. See the Terms of Service.